* Analyzed, diagnosed and repaired user computer problems within timed requirements.
* Performed technical support in a demanding environment; calmed upset users.
* Support more than 450 clients by leveraging knowledge of hardware/software functionality, servers, WAN/LAN systems, and basic networking problems.
* Worked on Outlook, LAN and VPN connectivity, backup procedures, reimage faulty units, invalid passwords, and error messages.

McKenna & Associates


29 reviews

Serving San Diego County – 858.212.2562